Survey

Name *

Gender *

City *

Mobile

Email *

Which Nova Products you have? *

How many people live in your household?

Approximately how old is your current hot water heater, or other products you own?

The overall satisfaction level of our products after sales service is?

Poor	Below average	Average	Good	Very good
Poor	Below average	Average	Good	Very good

Compared to products offered by our competitors, would you say that our product is:

Don't know or never used	Much worse	Somewhat worse	Almost the same	Somewhat better	Much better
Item #1 Don't know or never used	Item #1 Much worse	Item #1 Somewhat worse	Item #1 Almost the same	Item #1 Somewhat better	Item #1 Much better

Will you use or purchase our product again?

Never used	Definitely, will not	Probably will not	Might or might not	Probably	Definitely
Item #1 Never used	Item #1 Definitely, will not	Item #1 Probably will not	Item #1 Might or might not	Item #1 Probably	Item #1 Definitely

Would you like to mention anything specific in your experience with our product which was not asked in the survey?

Would it be okay for us to follow up with you about your Response?

Your Experience *

Overall, how would you rate your experience with us?

How satisfied are you with *

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Purchase	Purchase Very Unsatisfied	Purchase Unsatisfied	Purchase Neutral	Purchase Satisfied	Purchase Very Satisfied
Service	Service Very Unsatisfied	Service Unsatisfied	Service Neutral	Service Satisfied	Service Very Satisfied
Company Overall	Company Overall Very Unsatisfied	Company Overall Unsatisfied	Company Overall Neutral	Company Overall Satisfied	Company Overall Very Satisfied

How likely are you to *

	Very Unlikely	Unlikely	Neutral	Likely	Very Likely
Buy from us again	Buy from us again Very Unlikely	Buy from us again Unlikely	Buy from us again Neutral	Buy from us again Likely	Buy from us again Very Likely
Recommend our product to others	Recommend our product to others Very Unlikely	Recommend our product to others Unlikely	Recommend our product to others Neutral	Recommend our product to others Likely	Recommend our product to others Very Likely
Recommend our company to others	Recommend our company to others Very Unlikely	Recommend our company to others Unlikely	Recommend our company to others Neutral	Recommend our company to others Likely	Recommend our company to others Very Likely

Additional comments or suggestions